Responsible Gambling

Gambling should be entertainment, not a way to make money or escape problems. iWild Casino is committed to promoting responsible gambling practices and providing tools to help you maintain control over your gaming activity.

Most people gamble recreationally without issues, but for some, gambling can become problematic. Recognizing warning signs early and using available tools can prevent gambling from negatively impacting your life, finances, or relationships.

What Is Responsible Gambling?

Responsible gambling means:

• Gambling only with money you can afford to lose
• Setting time and money limits before you start playing
• Never chasing losses by betting more to recover what you've lost
• Keeping gambling as one form of entertainment among many, not your primary activity
• Never gambling when you're upset, depressed, or under the influence of alcohol or drugs
• Understanding that the odds always favor the house in the long run
• Recognizing when gambling stops being fun and becomes a problem

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be honest with yourself about whether you're experiencing any of these warning signs:

Financial Red Flags

• Gambling with money needed for bills, rent, food, or other essentials
• Borrowing money to gamble or pay gambling debts
• Selling possessions to fund gambling
• Spending more money or time gambling than intended
• Chasing losses by betting larger amounts to try to win back what you lost
• Lying about how much money you're spending on gambling

Behavioral Warning Signs

• Thinking about gambling constantly, even when not playing
• Feeling restless or irritable when trying to cut down or stop gambling
• Gambling to escape problems, anxiety, depression, or negative feelings
• Lying to family, friends, or therapists about your gambling activity
• Neglecting work, school, or family responsibilities due to gambling
• Needing to gamble with increasing amounts to feel the same excitement
• Making repeated unsuccessful attempts to control, cut back, or stop gambling

Relationship and Life Impact

• Arguments with family or friends about gambling
• Losing important relationships, jobs, or educational opportunities because of gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling
• Feeling guilty, ashamed, or anxious about your gambling
• Isolating yourself from friends and family to hide gambling activity

If you recognize multiple warning signs in yourself, it's time to take action. Problem gambling is treatable, and help is available.

Self-Assessment Questions

Answer these questions honestly to evaluate your gambling behavior:

1. Do you often gamble longer than you planned?
2. Do you gamble until your money is gone?
3. Have you lied about how much time or money you spend gambling?
4. Have you borrowed money to gamble or pay gambling debts?
5. Has gambling caused problems in your relationships?
6. Have you missed work, school, or family events because of gambling?
7. Do you feel guilty or anxious about your gambling?
8. Have you tried to stop gambling but found you couldn't?
9. Do you gamble to escape problems or relieve negative feelings?
10. After losing, do you feel you must return as soon as possible to win back your losses?

If you answered "yes" to several questions, you may be experiencing problem gambling. Consider reaching out to support resources listed below.

Tools To Control Your Gambling

iWild Casino provides several tools to help you manage your gambling activity. These tools are available in your account settings under "Responsible Gambling."

Deposit Limits

Set maximum amounts you can deposit in a given time period:

• Daily limit: Maximum deposit per 24-hour period
• Weekly limit: Maximum deposit per 7-day period
• Monthly limit: Maximum deposit per 30-day period

Once set, limits cannot be increased for 24 hours. Decreases take effect immediately. This cooling-off period prevents impulsive decisions to raise limits during losing streaks.

Loss Limits

Cap the maximum amount you can lose in specified timeframes:

• Daily loss limit
• Weekly loss limit
• Monthly loss limit

Loss calculations include net losses (total deposits minus total withdrawals). When you reach your limit, you cannot place additional bets until the time period resets.

Wager Limits

Restrict total betting amounts regardless of wins or losses:

• Daily wagering limit
• Weekly wagering limit
• Monthly wagering limit

This limit tracks total bet volume, helping control overall gambling activity.

Session Time Limits

Set maximum consecutive play time before automatic logout:

• 30 minutes
• 1 hour
• 2 hours
• 4 hours

When time expires, you're logged out automatically. You can log back in, but the forced break helps prevent marathon gambling sessions.

Reality Checks

Receive periodic reminders showing how long you've been playing and your current balance. Helps maintain awareness of time and money spent during gaming sessions.

Taking a Break

If you need time away from gambling, we offer temporary and permanent account closure options.

Cool-Off Period (Temporary Break)

Temporarily suspend your account for a set period:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 1 month
• 6 weeks

During the cool-off period, you cannot log in, deposit, or play. Your account automatically reactivates when the period ends. This option is useful if you need a short break to regain perspective.

Self-Exclusion (Permanent Closure)

Permanently close your account if gambling has become a serious problem. Self-exclusion is irreversible - you cannot reopen your account or create new accounts in the future.

To self-exclude:

1. Contact customer support via live chat or email
2. Confirm your self-exclusion request
3. Account closes within 24 hours
4. Remaining balance (if verified) is withdrawn or forfeited based on terms

Self-exclusion is permanent. Use this option if you recognize gambling is causing serious harm to your life, finances, or relationships.

Canadian Support Resources

Free, confidential help is available if you're struggling with problem gambling:

National Resources

• ConnexOntario: 1-866-531-2600 (Ontario residents - gambling, mental health, addiction support)
• Responsible Gambling Council: Visit responsiblegambling.org for information and self-assessment tools
• Gambling Therapy: Free online support and counseling at gamblingtherapy.org

Provincial Support

• Alberta: Alberta Health Services Addiction Helpline - 1-866-332-2322
• British Columbia: BC Gambling Support Line - 1-888-795-6111
• Manitoba: Problem Gambling Helpline - 1-800-463-1554
• Ontario: ConnexOntario - 1-866-531-2600
• Quebec: Gambling: Help and Referral - 1-800-461-0140
• Saskatchewan: Saskatchewan Health Authority - 1-855-554-4357

Crisis Support

• Crisis Services Canada: 1-833-456-4566 (24/7 support for anyone experiencing distress or crisis)
• Kids Help Phone: 1-800-668-6868 (for young people under 20)

All services are free and confidential. Don't hesitate to reach out - problem gambling is treatable, and recovery is possible with proper support.

Tips For Safer Gambling

If you choose to gamble, follow these guidelines to minimize risks:

Before You Start

• Set a budget for gambling and stick to it - only use money you can afford to lose
• Decide in advance how much time you'll spend gambling
• Never gamble when upset, depressed, tired, or under the influence
• Understand the games and odds - the house always has an edge

While Playing

• Take regular breaks - set a timer if needed
• Don't chase losses - accept that losing is part of gambling
• Celebrate small wins, but don't expect to win big
• Keep gambling separate from other activities - don't gamble while working, studying, or spending time with family
• Avoid increasing bet sizes to recover losses

After Gambling

• Track your spending - know how much you've won or lost over time
• If you're losing more than you can afford, stop immediately and seek help
• Don't borrow money to continue gambling
• Balance gambling with other hobbies and activities

Understanding How Gambling Works

All casino games have a built-in house edge - a mathematical advantage ensuring the casino profits over time. This means:

• In the long run, you will lose more money than you win
• Short-term wins are possible, but they don't change the mathematical reality
• No strategy, system, or "secret method" can overcome the house edge
• Gambling should never be viewed as a way to make money or solve financial problems

RTP (Return to Player) Explained

Slots and games show RTP percentages (e.g., 96% RTP). This means:

• For every CAD 100 wagered, the game returns CAD 96 on average over millions of spins
• The casino keeps CAD 4 (the 4% house edge)
• Your individual results can vary wildly from RTP in the short term
• Higher RTP doesn't guarantee better results in your session

Understanding these realities helps set appropriate expectations and prevents the false belief that you can "beat the system."

Protecting Minors

Gambling is illegal for anyone under 18 in Canada. iWild Casino strictly enforces age verification:

• All accounts require date of birth verification during registration
• KYC verification requires government-issued ID before withdrawals
• Accounts suspected of belonging to minors are immediately suspended and investigated
• Confirmed underage accounts are permanently closed with deposits refunded

For Parents and Guardians

Protect children and teenagers from online gambling:

• Monitor internet usage and install parental control software
• Keep credit cards and payment information secure
• Educate children about gambling risks
• Set a good example with your own gambling behavior
• Use content filtering to block gambling websites

If you discover a minor has accessed our platform, contact us immediately at [email protected].

Our Commitment

iWild Casino is committed to responsible gambling through:

• Providing comprehensive self-control tools in every account
• Training customer support staff to recognize and assist players showing signs of problem gambling
• Promoting responsible gambling messages throughout the platform
• Partnering with recognized problem gambling organizations
• Strictly enforcing underage gambling prevention measures
• Processing self-exclusion requests promptly and permanently
• Never marketing gambling as a way to make money or solve financial problems

While we provide entertainment through gambling, we recognize our responsibility to promote safer gambling practices and support those who need help.

If You Need Help

Problem gambling is a recognized medical condition. It's not a moral failing or lack of willpower - it's a treatable disorder.

Take action now if gambling is causing problems:

1. Set immediate limits on your account or self-exclude
2. Tell someone you trust about your gambling
3. Contact a problem gambling helpline (numbers listed above)
4. Seek professional counseling or treatment
5. Consider attending Gamblers Anonymous meetings

Recovery is possible. Thousands of people have successfully overcome problem gambling with proper support and treatment.

Emergency Contact: If you're in immediate crisis, contact Crisis Services Canada at 1-833-456-4566 (available 24/7).