Privacy Policy

Last Updated: November 2024

This Privacy Policy explains how iWild Casino collects, uses, stores, and protects your personal information when you use our platform. By creating an account or using our services, you agree to the data practices described in this policy.

Information We Collect

We collect several types of information to operate the casino platform, process transactions, and comply with legal obligations.

Information You Provide Directly

Account registration data: Full name, email address, date of birth, phone number, residential address, chosen username and password
Identity verification documents: Government-issued photo ID (driver's license, passport), proof of address (utility bills, bank statements), payment method verification documents
Financial information: Payment method details (card numbers, bank account information, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records
Communication data: Messages sent to customer support, survey responses, feedback submissions, promotional preference selections

Information Collected Automatically

Device information: IP address, device type, operating system, browser type and version, device identifiers
Usage data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, referral sources
Location data: General geographic location based on IP address (country, region, city-level)
Cookies and tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy section below)

Information From Third Parties

Payment processors: Transaction verification, fraud detection data, payment method validation
Identity verification services: Document authentication results, watchlist screening, age verification
Game providers: Gameplay data, RNG results, bonus feature triggers (this data comes from providers like Pragmatic Play, Evolution Gaming)

How We Use Your Information

Collected data serves specific operational, legal, and security purposes:

Service Provision

Create and maintain your account
Process deposits, withdrawals, and in-game transactions
Provide access to casino games and features
Track bonus eligibility and wagering progress
Maintain accurate financial records and account balances

Legal and Regulatory Compliance

Verify your identity and age (KYC/AML requirements)
Prevent underage gambling
Detect and prevent fraud, money laundering, terrorist financing
Comply with tax reporting obligations where applicable
Respond to legal requests from authorities (subpoenas, court orders)
Maintain records as required by Curacao eGaming licensing

Security and Fraud Prevention

Monitor for suspicious account activity or betting patterns
Prevent multiple account creation and bonus abuse
Detect unauthorized access attempts
Investigate disputed transactions or chargebacks
Protect against malicious attacks or security vulnerabilities

Communication and Marketing

Send transactional emails (deposit confirmations, withdrawal updates, account notifications)
Provide customer support responses
Send promotional offers, bonus codes, tournament invitations (if you've opted in)
Conduct surveys and gather feedback
Send responsible gambling reminders and self-exclusion confirmations

Platform Improvement

Analyze usage patterns to improve user experience
Test new features and optimize existing functionality
Generate aggregate statistics (never identifying individual users in public reports)
Personalize game recommendations based on play history

Data Security Measures

We implement technical and organizational security measures to protect your information:

Technical Safeguards

Encryption: SSL/TLS encryption for all data transmission between your device and our servers
Secure storage: Encrypted databases for sensitive information (passwords, payment details)
Access controls: Role-based access limiting employee access to personal data on need-to-know basis
Firewall protection: Network security measures preventing unauthorized access
Regular security audits: Third-party security assessments and vulnerability testing

Organizational Safeguards

Employee training on data protection and privacy requirements
Confidentiality agreements for all staff with data access
Incident response procedures for data breaches
Regular review and update of security policies

Your Security Responsibilities

You also play a role in protecting your information:

Choose strong, unique passwords and change them regularly
Enable two-factor authentication in account settings
Never share your login credentials with anyone
Log out after using shared or public devices
Report suspicious activity immediately to customer support

Important: Despite our security measures, no system is completely secure. We cannot guarantee absolute security of transmitted data over the internet.

Data Retention

We retain your information for different periods depending on data type and legal requirements:

Active Account Data

While your account remains active, we retain all account information, transaction history, and gameplay records to provide ongoing service.

After Account Closure

Financial records: Retained for 7 years minimum to comply with anti-money laundering regulations and tax requirements
Identity verification documents: Retained for 7 years after account closure per regulatory requirements
Transaction history: Retained for 7 years for financial audit and regulatory compliance
Marketing data: Deleted within 30 days of account closure or opt-out request
Customer support communications: Retained for 3 years for quality assurance and dispute resolution

Self-Excluded Accounts

For accounts closed due to self-exclusion, we retain essential data indefinitely to prevent account reopening and ensure the exclusion remains effective. This includes name, date of birth, contact information, and exclusion status.

Legal Holds

If your data is subject to legal investigation or dispute, we may retain it longer than standard periods until the matter is resolved.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and Portability

Right to access: Request a copy of personal data we hold about you
Right to data portability: Receive your data in structured, machine-readable format

Correction and Deletion

Right to rectification: Correct inaccurate or incomplete personal data
Right to erasure: Request deletion of your data (subject to legal retention requirements)

Control and Restriction

Right to restrict processing: Limit how we use your data in certain circumstances
Right to object: Object to data processing for marketing purposes (opt-out)
Right to withdraw consent: Withdraw previously given consent (doesn't affect past processing)

Exercising Your Rights

To exercise any of these rights, contact our privacy team:

Email: [email protected]
Live chat support: Request privacy team escalation

We will respond within 30 days of receiving your request. Some requests may require identity verification before processing.

Note: Certain rights may be limited by legal obligations. For example, we cannot delete financial records required for regulatory compliance even if you request deletion.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the platform and improve user experience.

Types of Cookies We Use

Essential cookies: Required for platform functionality (login sessions, security features, payment processing). Cannot be disabled.
Functional cookies: Remember your preferences (language selection, game filters, display settings)
Analytics cookies: Track usage patterns to improve platform performance (Google Analytics, similar services)
Marketing cookies: Deliver personalized promotional offers and track campaign effectiveness (only if you've opted in)

Managing Cookies

You can control cookies through browser settings:

Block all cookies (may break platform functionality)
Delete existing cookies
Receive notifications before cookies are set

Note: Blocking essential cookies will prevent you from using the platform. Blocking analytics or marketing cookies won't affect core functionality.

Third-Party Tracking

Some third-party services (game providers, analytics platforms) may set their own cookies. We don't control these third-party cookies - refer to their privacy policies for details.

International Data Transfers

iWild Casino operates internationally, and your data may be transferred to, stored in, or processed in countries outside Canada. These countries may have different data protection laws than Canadian regulations.

When we transfer data internationally, we implement appropriate safeguards:

Use of standard contractual clauses approved by regulatory authorities
Selection of service providers with adequate data protection measures
Encryption during transmission and storage

By using our platform, you consent to these international transfers as described in this policy.

Third-Party Links

Our platform may contain links to third-party websites (game provider sites, payment processor pages, responsible gambling resources). We are not responsible for privacy practices of these external sites.

When you click links leaving our platform, review the privacy policies of those sites. This Privacy Policy applies only to iWild Casino platform and services.

Children's Privacy

iWild Casino services are strictly for individuals 18 years or older. We do not knowingly collect information from anyone under 18.

If we discover that someone under 18 has created an account or provided personal information:

The account will be closed immediately
All personal information will be deleted
Any deposits will be refunded (minus withdrawals already processed)
The individual will be permanently banned from creating future accounts

If you believe someone under 18 has accessed our platform, contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

The "Last Updated" date at the top will be revised
Material changes will be communicated via email or prominent platform notice
Continued use of the platform after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Privacy Team Email: [email protected]
Customer Support: Available 24/7 via live chat (request privacy team escalation)
Regulatory Authority: Curacao eGaming Licensing Authority (for unresolved complaints)

We aim to respond to all privacy inquiries within 30 days.

Canadian Privacy Considerations

While iWild Casino operates under Curacao jurisdiction, we recognize Canadian privacy expectations and attempt to align with PIPEDA (Personal Information Protection and Electronic Documents Act) principles where practical.

However, as an offshore operator, we are not subject to Canadian privacy law enforcement. Complaints or disputes that cannot be resolved through our customer support may be escalated to Curacao eGaming authority rather than Canadian privacy commissioners.

Canadian players should understand they are using an international service with international data handling practices, not a service subject to Canadian regulatory oversight.